Frequently Asked Questions Answered By Ashley Cooke's

You can expect to have your carpet or flooring fitted within 4-6 weeks, but this may increase during busy periods. If you have a preferred fitting date in mind, let us know, and we'll do our best to work around you. The more notice you can give us, the more flexible we can be with dates.

Unless the product is advertised stating it is safe for steam cleaning, we recommend using less aggressive cleaning methods. Steam cleaners run at a high temperature that can be damaging to hard flooring. With some manufacturers, steam cleaning can also invalidate the product warranty.

We always recommend replacing your underlay. With time, underlay will compress and hold dust and dirt. This will impact the overall performance and longevity of your new floor covering. When we come to measure your space, we can take a look at your existing underlay and let you know if you’ll need to replace it. If you've replaced your carpet and underlay recently (within the last 18 months), it may still be okay to use.

We do! If you need us to take up your existing flooring and handle its disposal, let us know when you place your order. This would come at an additional charge, and the cost depends on how much needs uplifting. If you do have a vehicle large enough to transport your old flooring, it is worth knowing that domestic customers can dispose of carpets at their local refuse centre, free of charge.

For homes with pets, we recommend opting for a polypropylene carpet with a short twist pile. Doing so will ensure your carpet is stain-resistant and easy to clean, and because of its short pile, any shed fur will sit on top of the carpet for you to easily vacuum away. Whilst some companies will recommend a short loop pile, there is still a chance your pet's claws will get caught — risking pain to them and damage to your new carpet.

Yes, we do! With our free, no-obligation home consultations, one of our experts will pop by to carry out a professional measure. They’ll also bring along a range of samples for you to peruse in the comfort of your own home. We’ll get to work measuring your space whilst you take a look at the options available. To book your free home consultation, give us a call on 01653 691666. If you live in or near Malton, select option 1. If our Scarborough store is closer to you, select option 2. Alternatively, you can request a consultation via our website form or through our Facebook page – whichever works best for you!

Of course you can. We understand things can crop up at the last minute, so if you need to reschedule or cancel your home consultation, just give us a call on 01653 691666 and we’ll get that taken care of.